- Please Do not Accept any product which seems to be tampered by the courier services.
- Please make a video while opening the Packaging as a supporting proof.
- Do not break the seal of the product if you have any doubts/questions about authenticity.
- Once the product seal is broken, we do not accept return/replacement for the product.
We won’t be able to accept any return/replacement if the above points are not being followed.
Since ingredients of BCAA’s and Pre-workout are hygroscopic in nature, they’ll tend to form lumps. However, the supplement is completely safe to consume. We would recommend shaking the product vigorously to break down the clumps which would help them to dissolve in the water. If you have any additional questions or concerns please email to us connect@amnutrition.in
We offer you complete peace of mind while ordering at AM NUTRITION – you can return all items within 7 days of receipt of goods. Please ensure however that the product is unused and the outer seal, inner seal, tags, boxes and other packaging is intact. Please note 2 way shipping charges (both side traveling) will be deducted from the refunded amount.
Q: What should I do if I receive a Damaged item, wrong product or missing units in my order?
A: If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging & images of products received with invoice copy to our customer care at connect@amnutrition.in and you will get revert in 24-48 hours.
Once you raise the concern we will investigate for same you will get revert in 24-48 hrs.
Once the investigation is over & if we arrange a reverse pickup then below will be the process
- Our courier partner will take 1-2 working days to pick up the product/item from you,
- As reverse pick up is done by standard delivery it takes minimum 5-7 working days to get back to our warehouse.
- Once the product is received back to us quality team check it and give updates related to the product condition, as we need the product in the same condition as delivered to you.
- On receiving a positive response we will get back to you and as per your request we will replace or refund you for the order (replacement are subject to availability of the particular product).
- In case we receive a negative response the product would be sent back to you in the same condition.
Note – As per our Return Policy you need to raise concern within 7 days along with proper product images and unboxing videos.
- What should I do when I receive courier package damaged product/item?
- We recommend you not to accept the product/item from the courier boy and kindly take images (or videos) of the same and share with us at connect@amnutrition.in ( Expected Response in 24 – 48 hours). It will help us to raise the concern with the respective courier partner.
Please Note: If in case of this uncertainty, we will create a new order (same product) and will dispatch it.
Q: Is there a category specific policy for returns?
A: Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavour like/dislike, flavour difference from one product to other etc. products would not be applicable for return. Please consult with the doctor before buying the product
The following shall NOT be eligible for return or replacement:
- Damages due to misuse of the product
- Incidental damage due to malfunctioning of product
- Any consumable item which has been used or installed
- Products with tampered or missing serial / UPC numbers
*Stock Clearance Product are not Eligible for Returns / Replacement.*
warehouse/clearance sale products are sold at a heavy discount rate. The expiry date is clearly mentioned on the website for all the products offered under warehouse sale. Once the product is purchased under this offer, it will not qualify for any return, exchange or refund under any reason.
Always consult with a qualified healthcare professional prior to taking any dietary supplement.
Any damage/defect which is not covered under the manufacturer’s warranty. Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.
Some special rules for promotional offers may override. In case of any queries, please write to our customer care on connect@amnutrition.in
Easy Refunds
If you are fulfilling the return policy of AM NUTRITION, you are eligible to get easy refunds. We will reverse the payment with your original payment method, You will get your refunds within 7 to 8 working days once all the return verification has been done from our company’s end.